Delivery & Returns

Delivery & Returns


Please allow 1-2 business days for your order to be processed. Customers will receive a tracking along with a shipping confirmation e-mail once an order has been processed and shipped. Expedited shipments will ship same business day if ordered before 12pm EST. We ask that you please only use a secure shipping address. J SHOES is not liable for lost or stolen packages.

Please note: At this time we are unable to ship to PO boxes and military addresses. Please provide an alternative shipping address at checkout (business or home).


Our mission is to convert you into a lifelong J SHOES fan. We aim to provide you with shoes that are a perfect expression of your taste for quality, comfort and style. If for some reason your recent purchase does not meet those expectations we will gladly accept merchandise that has not been worn, in the condition it was received and in its original packaging free of any charge to you. We have a 30 day return only (NO EXCHANGES) policy from date of purchase.

  • Any items marked final sale are not eligible for returns or exchanges. This will be very clearly noted on each product description. 
  • Any items sold at a discount of 50% off or more will be final sale. No returns or exchanges will be honoured. 


Returns are simple and free. Please email to request a UPS return shipping label.

Please follow the steps below to complete your return:

  1. Request a free UPS return label from Please include your name and order number in your request.
  2. Package the unworn merchandise you are returning in its original packaging and include the invoice that came with your shipment.
  3. Print the return label from the UPS email you will receive and affix to the top of the shipping box (other than the shoebox) and drop off at any UPS pick-up location. Please drop off your package within 14 days. 

If you chose to send on your own, please return to the following address:

J SHOES c/o Barrett Distribution Centers
7603 Energy Pkwy
Curtis Bay, MD 21226
Ref: Return number: ex. WEB1234

To receive your refund please make sure the shoes are in their original shape as when received, no signs of wear on the shoes and no damage to the original shoe boxes. Within 3-5 business days upon receipt you will be issued a refund. 

Questions? Contact us at, or call 410-465-3618, or 443-457-8351.

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